Elevate customer interactions at Indigo as a Store Experience Customer Operations Leader. Champion omni-channel solutions and cultivate an engaged team culture focused on excellence.
This role is crucial for enhancing the customer journey at Indigo. You will provide coaching to Customer Experience Representatives while supporting key sales and operational goals. In an environment that promotes employee development and creative solutions, you’ll influence store culture and ensure a frictionless customer experience with every visit.
Key Responsibilities:
• Provide feedback and coaching for optimal customer service
• Execute strategies to meet sales and profitability targets
• Anticipate customer expectations and needs proactively
• Lead experiential marketing and community initiatives
• Open/close the store while managing the sales floor
Requirements:
• 1-2 years in customer service or operations
• Proven leadership and team-building skills
• Knowledge of provincial health/safety regulations
• Performance-oriented mindset with good business judgment
• Capable of agile planning and execution
Drive Indigo’s customer experience forward through your operational expertise.
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