Join Teads as a Technical Solutions Engineer based in Canada, focusing on second-tier technical support and campaign troubleshooting. Collaborate with diverse teams to drive resolution and client success.
As a critical part of Teads’ Canadian team, you will manage escalated technical cases and support high-profile clients. You'll troubleshoot issues, investigate technical problems, and work cross-functionally to enhance product offerings. Your role will be integral in ensuring smooth operations and helping brands achieve their advertising goals.
Key Responsibilities:
• Own second-tier technical cases and keep them prioritized • Investigate escalated issues with a thorough approach • Partner with account managers for large brand support • Conduct client calls to resolve technical challenges • Analyze data and extract explicit insights for marketing solutions
Requirements: • Experience in technical support in ad tech • Knowledge of SQL for analytical queries • Strong communication skills with all stakeholders • Familiarity with Salesforce and Google Analytics preferred • Proficient in Git and command line usage
Drive success in advertising technology with your expertise in client relations and technical problem-solving at Teads. #J-18808-Ljbffr