Join Tangerine as the AI Enablement and Channels Manager and lead the charge in transforming client interactions. Focus on enhancing both chat and voice channels through cutting-edge AI technologies.In this role with Tangerine, Canada's leading digital bank, you will manage AI-assisted solutions, ensuring client experiences are optimized through effective channel strategies. Your leadership will drive operational excellence while aligning with risk and compliance standards, fostering a culture that values diverse perspectives.Key Responsibilities:Lead strategic initiatives for AI-enabled customer interactionsOptimize chat and voice channels for enhanced client satisfactionCollaborate with tech partners for continuous improvementEmpower agents with effective tools and real-time guidanceTrack key performance indicators to monitor effectivenessRequirements:7+ years' experience in digital channels or related fieldsBackground in AI tools like chatbots and agent assistanceStrong problem-solving abilities using data analyticsRelevant degree in business or technologyPreferred experience in banking sectorDrive meaningful change in banking by enhancing customer engagement through AI at Tangerine.#J-18808-Ljbffr

📌 Ai Enablement And Channels Manager Role (Toronto)
🏢 Tangerine Bank
📍 Toronto