Advance your career with Green Shield as a Customer Service Supervisor, where leading by example shapes team performance and engagement. Help transform the Contact Centre environment with your bilingual expertise.

In this critical supervisory role, you will oversee a team of about 15 Customer Service Representatives at Green Shield. Your focus will be on coaching, managing performance, and maintaining high engagement levels. You will navigate both unionized and non-unionized contexts, ensuring the application of policies alongside fostering a positive team culture.

Key Responsibilities:

- Coach and manage a high-performing Customer Service team
- Foster a culture of teamwork, accountability, and continuous improvement




- Conduct coaching sessions and performance reviews
- Manage workforce planning and coverage needs
- Escalate employee relations concerns and risks appropriately

Requirements:

- 3-5+ years of relevant leadership experience
- Proven track record in people management within customer service
- Bilingual French and English required
- Experience in unionized settings is advantageous
- Robust knowledge of employee relations best practices

This role empowers you to lead change and inspire a culture of trust and high performance.

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📌 Customer Service Supervisor - Bilingual (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor