Join Intermedia as a full time Implementation Specialist focused on Cloud solutions in Canada. Guide clients through successful deployment of Contact Center software and enhance their communication strategies.

This role requires a detail-oriented approach to manage onboarding and implementation processes. You will serve as the primary contact for clients, helping them optimize their use of Intermedia's cloud-based services. Candidates should possess experience in contact center operations, project management, and technical client support to effectively navigate complex systems and technologies.

Key Responsibilities:

- Conduct kickoff calls to outline project timelines
- Configure IVR systems effectively for clients




- Train clients on all product capabilities
- Manage onboarding timelines and client expectations
- Troubleshoot and resolve client implementation issues

Requirements:

- Bachelor’s degree or 3+ years in customer-facing roles
- Knowledge of contact center operations and metrics
- Proven project management skills and success
- Excellent problem-solving and communication skills
- Ability to work in remote or hybrid setups

Leverage your skills to make a significant impact on client successes at Intermedia.

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📌 Implementation Specialist for Cloud Solutions (Vaughan)
🏢 Intermedia Intelligent Communications
📍 Vaughan