Join 407 ETR as the Director of Customer Operations Leadership, where you will enhance service delivery and operational excellence. Lead a team focused on continuous improvement and customer satisfaction.

Reporting to the Vice President, this role involves setting operational strategies that align with customer service objectives. You will oversee service delivery, ensuring quality and productivity are met while managing risks effectively. Your experience in operational frameworks will be crucial in identifying trends and implementing improvements.

Key Responsibilities:
• Set annual operating plans aligned with corporate goals
• Optimize service delivery across various customer interaction channels
• Drive operational change management initiatives




• Analyze performance data to improve service levels
• Lead talent development and succession planning

Requirements:
• Bachelor’s degree required; MBA preferred
• 10+ years of progressive leadership experience
• Proven track record in contact center management
• Solid skills in financial management and resource planning
• Experience in unionized environments is advantageous

Take charge of customer operations and inspire teams at 407 ETR with your leadership skills and strategic vision.
#J-18808-Ljbffr

📌 Director of Customer Operations Leadership (Ottawa)
🏢 Socket.dev
📍 Ottawa