Elevate your career as a Bilingual Client Services Representative at DLL in Burlington, ON. Leverage your French and English skills to support customers through inbound calls and emails.
As a vital member of the Client Services team, you’ll manage customer requests related to active contracts while ensuring timely responses to inquiries. You are expected to excel in problem resolution and interpersonal communication. Your role will also involve administrative tasks, participation in cross-functional projects, and meeting stringent service level agreements.
Key Responsibilities: • Manage inbound customer inquiries and resolve issues • Interact with vendors and end users seamlessly • Prepare paperwork and follow up on open cases • Ensure compliance with 24-48 hour response time • Support department initiatives and perform administrative tasks
Requirements: • Minimum of 1-2 years in customer service • Bilingual in French and English • Solid communication and organizational skills • Experience with CRM platforms • Comfortable in fast-paced work environments
Apply your bilingual skills to provide exceptional client service at DLL. #J-18808-Ljbffr