Bring your customer service expertise to Canadian Fiber Optics! As an Inbound Customer Support Representative, you will connect with customers and resolve their inquiries effectively.
We are looking for a driven individual with a minimum of two years of experience in customer service. Your main responsibilities will include engaging with customers to offer solutions related to product questions, billing, and technical support. This role requires strong communication skills and the ability to handle multiple tasks in a dynamic environment.
Key Responsibilities:
• Assist customers through phone, email, and chat interactions
• Resolve technical issues and account-related inquiries
• Facilitate service upgrades and feature activations




• Retain customers by providing alternative solutions
• Accurately document customer interactions in CRM
Requirements:
• At least 2 years of experience in a customer service role
• Solid verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to solve problems confidently
• Adaptable to changing business needs
Deliver outstanding service while enhancing customer satisfaction at Canadian Fiber Optics.
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📌 Inbound Customer Support Role at CFOC (Grande Prairie)
🏢 Integratedcooling
📍 Grande Prairie