Join WestJet as a Manager of Strategic Insights, focusing on enhancing guest and employee experiences through data-driven decision-making. This role requires in-person collaboration to drive operational excellence.As part of the Strategic Insights Team at WestJet, your leadership will guide research initiatives that unveil actionable insights. You will manage a talented team, ensuring their work is aligned with business goals while enhancing methodologies for continual improvement in insights delivery.Key Responsibilities:Manage a high-performing team in Strategic InsightsExecute enterprise research and listening strategiesGenerate transparent recommendations from complex dataPartner with leaders to identify insight-driven initiativesAdvance and standardize research methodologies and practicesRequirements:Bachelor's degree; Master's preferred7+ years in strategic analytics and insightsExperience leading teams for 3+ yearsProficient in CX platforms like Medallia or QualtricsStrong analytical skills for data interpretationLeverage your insights leadership to elevate WestJet's strategic direction.#J-18808-Ljbffr