Service Delivery Systems & Integration Lead (Contract)

Aunt Leah’s Place is a non‑profit organization that helps prevent youth from foster care from becoming homeless and vulnerable mothers from losing custody of their children. To support them on their journey to self‑sufficiency, we provide housing, life‑skills, education and employment services.

Term

12–18 months (milestone‑based contract); Full‑Time 37.5 hrs per week, Monday – Friday

Location

Hybrid (Metro Vancouver); primarily at Aunt Leah’s 816‑20th Street, New Westminster office, with regular visits to Aunt Leah’s Vancouver office and other sites.

Reports to

Executive Director

Requirements

- Satisfactory Criminal Record Check (including vulnerable persons)
- Adheres to the Society’s Code of Ethics

What You’ll Do

- Develop an organization‑wide service delivery framework
- Align programs across housing, employment, education, and life‑skills supports
- Standardize documentation, policies, and supervision structures
- Design systems to support recent and existing housing developments
- Integrate metrics, quality assurance, and continuous improvement practices
- Support implementation and embed systems across teams
- Assess leadership structure and provide recommendations for long‑term sustainability

What You’ll Deliver

- Service delivery framework and cross‑program pathways




- Documentation and SOP standardization
- CARF‑aligned accountability and compliance systems
- KPI dashboards and quality improvement processes
- Housing service model readiness tools
- Organizational structure assessment and recommendations

Who This Role Is For

- Has leadership experience in nonprofit service delivery systems, housing, or social services
- Is skilled in organizational design, systems integration, and implementation
- Has experience with accreditation frameworks (CARF or similar)
- Can move between strategy and execution
- Is comfortable working without formal authority and influencing across teams
- Has strong facilitation, documentation, and project leadership skills

Contract Structure

- Phase 1 (4 months): Assessment & CARF Integration – $30,000
- Phase 2 (6 months): Systems Build & Documentation – $45,000

How to Apply

- Resume or CV
- Brief statement of interest outlining relevant experience
- Examples of similar systems, frameworks, or organizational work (if available)

We strongly encourage applications from individuals of all gender identities and expressions, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities who are interested in supporting our mission and mandate.

Position closed as of Tuesday, July 21.

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📌 Service Delivery Systems & Integration Lead (New Westminster)
🏢 Workinnonprofits
📍 New Westminster