Join Versaterm as the Director of Customer Success, elevating customer experiences in public safety SaaS. Prioritize value realization, engagement, and retention across all client segments.In this role, your leadership will shape how Customer Success operates, embedding engagement strategies and ensuring proactive, outcome-focused interactions with clients. You will manage a team dedicated to improving customer adoption and driving renewals, all while collaborating closely with Sales and Product to deliver impactful services.Key Responsibilities:Implement comprehensive strategies for customer retentionStandardize engagement processes for better outcomesElevate customer interactions through a multi-tier engagement modelOversee proactive retention and renewals initiativesAnalyze performance metrics to enhance service deliveryRequirements:Bachelor's degree requiredMinimum 10 years in relevant Customer Success rolesProven experience leading and developing teamsStrong knowledge of SaaS operating principlesPublic safety experience is a plusCreate meaningful transformations in customer success management at Versaterm.#J-18808-Ljbffr

📌 Customer Success Director - Saas Expertise (Boucherville)
🏢 Versaterm
📍 Boucherville