Join Terminal as the pioneering Customer Engineer and optimize post-sales customer journeys. Transform enterprise operations through technical solutions and integrations in a team-oriented Toronto team.As the first customer engineer, you will be instrumental in shaping the post-sales function, focusing on enterprise implementations and driving technical readiness. This senior role encompasses working closely with strategic account managers to assure customer success while writing the integral playbooks for incoming engineers.



Your role is critical in ensuring seamless production readiness and contributing to the company's growth trajectory.Key Responsibilities:Design and document integration strategies for key accountsTrain customer technical teams to enhance platform usageHandle and resolve technical escalations promptlyCreate and publish a comprehensive production-readiness checklistEstablish a foundational playbook for future engineersRequirements:Extensive background in enterprise technical implementationsStrong understanding of data engineering fundamentalsAbility to convey technical concepts to diverse audiencesOperate with urgency to meet critical milestonesExperience in telematics or logistics is a plusDrive substantial growth at Terminal by utilizing your engineering skills to build robust customer relationships.#J-18808-Ljbffr

📌 Founding Customer Engineer In Toronto
🏢 Socket.dev
📍 Toronto