Become a Service Desk Analyst at Exchange Technology Services, ensuring high-quality technical support for clients in the vibrant IT sector of Winnipeg.
Reporting to the Service Desk Manager, you will deliver vital technical support to end-users, troubleshoot issues, and provide exceptional customer service. Your role will involve managing incidents and collaborating with clients to enhance their operational efficiency while working in a stimulating and diverse environment.
Key Responsibilities:
• Handle incidents and service requests promptly
• Keep comprehensive documentation of support activities
• Engage with clients for regular updates and feedback
• Deliver remote and onsite support for IT issues
• Assist in various IT Service tasks as needed
Requirements:
• Degree or diploma in Information Technology or similar
• Familiar with MS Office and Microsoft technologies
• Experience with hardware building and repair
• Knowledge of Active Directory and Windows systems
• Previous experience in a Helpdesk workplace is a plus
Leverage your technical skills and customer service abilities to elevate client experiences at Exchange Technology Services.
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📌 Service Desk Analyst Opportunity in Winnipeg
🏢 Exchange Technology Services
📍 Winnipeg