Lead IT service excellence with the Winnipeg Foundation as the Manager of IT Service Management & Governance. Drive ITSM practices to enhance technology effectiveness and organizational alignment.
As the Manager of IT Service Management & Governance, you will improve IT governance frameworks, oversee service performance, and ensure compliance with stakeholder priorities. The role requires a deep understanding of service desk operations and a passion for digital adoption. You’ll partner with cross-functional teams to optimize technology services and enhance end-user experience.
Key Responsibilities:
• Manage ITSM processes and tool enhancements • Develop and maintain IT policies and procedures • Oversee project intake and demand management • Champion user training and digital adoption initiatives • Monitor IT operating budgets and vendor performance
Requirements: • 5+ years in IT Service Management or a similar role • Experience with enterprise ITSM platforms • Proven leadership in service operations • Solid stakeholder engagement and communication skills • Familiarity with ITIL frameworks and digital transformation
Elevate IT service governance and enhance stakeholder collaboration at the Winnipeg Foundation. #J-18808-Ljbffr
📌 IT Service Management Manager at Winnipeg Foundation
🏢 Winnipeg Foundation
📍 Winnipeg
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.