Drive excellent customer service as a Customer Support Advocate under the CX Manager's guidance. Focus on quick inquiry responses and dispatch support to enhance customer satisfaction.
This position requires a solution-oriented skilled with 2-3 years of customer or dispatch experience. Your role will involve timely order processing and accurate communication regarding clients' products. You will educate customers, manage accounts, and escalate issues, ensuring high-quality service standards are maintained.
Key Responsibilities:
• Process orders accurately and efficiently
• Answer customer inquiries across various communication channels
• De-escalate concerns and troubleshoot service issues
• Educate clients about services and promotional offers
• Coordinate account setup and maintain accurate reporting
Requirements:
• High School Diploma or GED is mandatory
• 2-3 years of experience in customer experience or dispatch
• Strong typing skills of 50+ words per minute
• Excellent communication abilities
• Some college education is a plus
Join the team and make a meaningful impact as a Customer Support Advocate.
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📌 Customer Support Advocate Role (Mississauga)
🏢 Archway Marketing Services
📍 Mississauga