Elevate your career as a remote Support Engineer with Truelogic. This role merges technical problem-solving with customer-focused support in a dynamic, innovative workplace.As a Support Engineer at Truelogic, you'll serve as a key liaison between the Platform Engineering and Customer Experience teams. This position is aimed at professionals experienced in cloud infrastructure, SQL data migrations, and technical ticket resolutions. Your work will directly influence the customer onboarding experience,



ensuring smooth setups and decommissioning processes for our clients.Key Responsibilities:Execute technical onboarding workflows for new customersManage decommissioning processes including data exportsPerform structured data migrations with validation checksResolve escalated technical tickets from the CX teamMaintain up-to-date documentation of processes and configurationsRequirements:Hands-on AWS experience with core servicesProficiency in Git/GitHub for workflow managementExceptional written and verbal communication skillsUnderstanding of data privacy best practicesExperience with ticketing systems like Jira or IntercomJoin Truelogic to leverage your technical skills and enhance client success in a remote work setting.#J-18808-Ljbffr

📌 Remote Support Engineer At Truelogic (Ottawa)
🏢 Truelogic Software
📍 Ottawa