- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers
- Connect with our prospective travellers both over the phone and via email
- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

Requirements

- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- Fluent in French, both written and spoken
- A love of sales and travel
- Experience using a GDS system, preferably Amadeus
- Superior selling skills & exceptional customer service skills are required
- Excellent verbal & written communication skills
- Problem solving/complaint resolution skills




- Extensive geographical knowledge & travel experience
- Versatile and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures' Core Values
- Enjoy being a part of a global team

Core Competencies

Demonstrates exceptional customer service and sales skills, with a strong ability to connect with travelers and recommend tailored travel experiences. Fluent in French, with proficiency in using GDS systems and a deep understanding of geographical knowledge.

Highest-signal resume keywords

- Front-Line Sales Experience
- Fluent In French
- GDS System Experience
- Exceptional Customer Service Skills
- Problem Solving Skills

ATS Optimization Keywords

Hard Skills

- Sales Skills
- Booking Processes
- Geographical Knowledge
- Travel Experience
- Complaint Resolution

Soft Skills

- Compassion
- Empathy
- Flexibility
- Team Collaboration
- Effective Communication

Industry Keywords

- Customer Service KPIs
- Revenue Targets
- Travel Industry
- G Adventures Core Values

Tools & Technologies

- GDS System
- Amadeus

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📌 Travel Contact Centre Sales Consultant, French Speaking (Toronto)
🏢 Jobtailor
📍 Toronto