Step into a rewarding IT Support Technician position with Red Rhino Networks in Abbotsford, BC. Work in a hybrid model, tackling diverse technical challenges while advancing your IT career.

In this full-time Tier 1 role, you'll be the primary contact for clients needing assistance. Your responsibilities include diagnosing issues using a range of modern tools and ensuring high-quality documentation throughout the support process. Benefit from tailored growth opportunities, including a Personal Growth Plan designed to enhance your skills.

Key Responsibilities:



• Resolve technical tickets via phone and remote sessions • Document solutions for team reference and improvement • Operate with Autotask and N-able for monitoring • Diagnose connectivity and software issues for clients • Maintain explicit communication with clients throughout interactions

Requirements: • Comfort with Windows and Microsoft 365 environments • Networking understanding for troubleshooting connectivity • Excellent communication skills, both written and verbal • Ability to legally work in Canada • Flexibility to visit client sites as necessary

Bring your accountability and problem-solving skills to help clients thrive at Red Rhino Networks. #J-18808-Ljbffr

📌 Tier 1 IT Support Technician Role (Winnipeg)
🏢 Red Rhino Networks
📍 Winnipeg