Drive innovation at Loblaw Digital as a User Experience Research Lead on a 12-month contract. Champion customer insights, leading research initiatives that elevate eCommerce experiences nationwide.

This pivotal role involves leading a talented research team focused on customer experience advocacy across Canada. You’ll work in collaboration with various departments, framing impactful research strategies that enhance product roadmaps and long-term business planning. Your solid leadership will ensure integration of customer feedback into all business decisions, aligning product developments with consumer needs.

Key Responsibilities:



• Direct a research team embedded in core business practices • Manage Voice of Customer initiatives and key research partnerships • Mentor and build skills in high-performing researchers • Drive initiatives to uncover complex business solutions • Provide insights for strategic business planning and vision

Requirements: • 5+ years of quantitative research experience • At least 3 years of team management and coaching • In-depth understanding of AI tools and their applications • Experience with large-scale multi-method studies • Strong communication skills with senior stakeholders

Lead research effort at Loblaw Digital to champion customer-centric product innovations and create meaningful impact. #J-18808-Ljbffr

📌 User Experience Research Lead at Loblaw Digital (Winnipeg)
🏢 Loblaw Companies
📍 Winnipeg