Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth.

This role tasks you with leading a team of six customer success professionals, focusing on maintaining customer satisfaction while achieving ambitious retention targets. As a central figure within the company, your insights will ensure seamless communication between clients and operational teams, directly impacting customer loyalty and expansion opportunities.

Key Responsibilities:



• Drive net revenue retention and upsell strategies for clients • Mentor and grow the Customer Success team for optimal results • Lead significant client reviews and act as an escalation point • Design customer engagement and health metrics for tracking • Partner with Sales to identify and capitalize on growth chances

Requirements: • Over 10 years in customer-facing roles, 5+ in leadership • Expertise in retention rate management and client relationships • Solid background in negotiating with high-level executives • Familiarity with CRM tools; HubSpot is a plus • Thrives in environments with rapid change

Join veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector. #J-18808-Ljbffr

📌 Senior Customer Success Leader at veritree (Vancouver)
🏢 Diagram
📍 Vancouver