The Sr. Analyst, o9 Demand Capabilities supports North America’s end-to‑end forecasting digital transformation by serving as the subject‑matter expert for enhancements to the o9 Demand Planning tool. This role partners with business and technical stakeholders to gather requirements, test and validate new functionality, and lead deployment and end‑user adoption of new o9 capabilities. Working in an Agile‑at‑Scale digital pod, the role executes the forecasting product roadmap and delivers quarterly objectives in collaboration with Demand Planning, IT, Data/ML Engineering, Sales, Marketing, and Supply Chain to increase automation and improve planning efficiency.

Job Description Primary Responsibilities

Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.

Evaluate how the recommended enhancements are expected to impact KPIs.

Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign‑off prior to production deployment.

Develop and deliver change management plans for new o9 feature releases.

Coordinate end‑user enablement, including training schedules, training materials, hyper‑care support, and desk‑side pairing.

Perform post‑production validation for recent releases; collect and synthesize user feedback through quarterly surveys.

Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.

Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.

Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews).

Recommend release timing and sequencing for promoting new functionality into the o9 production environment.

Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths.





Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.

Partner with Modelling SMEs during testing to validate functionality and solution performance as required.

Qualifications Required

Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field

2+ years of experience in a demand planning and/or forecasting role

Demonstrated ability to manage cross‑functional relationships with internal and external stakeholders

Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)

Preferred

Experience in a large‑scale Food & Beverage (CPG) manufacturing environment

Experience with o9 Demand Planning (or similar forecasting/planning platforms)

Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories)

Experience providing day‑to‑day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination)

Skills/Abilities

Growth mindset with a self‑starter mentality; takes ownership and drives work to completion

Strong attention to detail and commitment to quality in analysis and execution

Proven problem‑solving skills with the ability to troubleshoot issues and propose practical solutions

High learning agility and adaptability in a fast‑paced, evolving environment

Demonstrated critical thinking and sound judgment when evaluating options and tradeoffs

Strong data analysis and interpretation skills; able to translate insights into explicit recommendations

Strong presentation, storytelling, and verbal/written communication skills for both technical and non‑technical audiences





Strong interpersonal skills and ability to collaborate effectively within cross‑functional teams

Enthusiasm for leveraging AI/automation to accelerate requirements‑to‑release delivery (e.g., improving documentation, testing, and stakeholder alignment)

New Hire Base Salary Range $89,800.00 - $112,200.00

Bonus This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors.

Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families.

Benefit Categories

Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

Social - Paid Time Off, Company Holidays, Leave of Absence, Versatile Work Arrangements, Recognition, Training

Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s) Chicago/Aon Center, Pittsburgh/PPG, Toronto

Equal Opportunity Statement Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.

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📌 Sr. Analyst, o9 Demand Capabilities (Toronto)
🏢 Kraft Heinz
📍 Toronto