Drive innovation at Loblaw Digital as a User Experience Research Lead on a 12-month contract. Champion customer insights, leading research initiatives that elevate eCommerce experiences nationwide.This pivotal role involves leading a talented research team focused on customer experience advocacy across Canada. You'll work in collaboration with various departments, framing impactful research strategies that enhance product roadmaps and long-term business planning. Your solid leadership will ensure integration of customer feedback into all business decisions,



aligning product developments with consumer needs.Key Responsibilities:Direct a research team embedded in core business practicesManage Voice of Customer initiatives and key research partnershipsMentor and build skills in high-performing researchersDrive initiatives to uncover complex business solutionsProvide insights for strategic business planning and visionRequirements:5+ years of quantitative research experienceAt least 3 years of team management and coachingIn-depth understanding of AI tools and their applicationsExperience with large-scale multi-method studiesStrong communication skills with senior stakeholdersLead research effort at Loblaw Digital to champion customer-centric product innovations and create meaningful impact.#J-18808-Ljbffr

📌 User Experience Research Lead At Loblaw Digital (Toronto)
🏢 Loblaw Companies
📍 Toronto