Ingram Micro is seeking a Senior Manager to spearhead AI-Enabled Platform Support. Lead efforts in enhancing support and integration experiences within Xvantage.In this crucial role, you'll drive the evolution of support strategies for the Xvantage ecosystem, focusing on Xvantage for Vendors and Xvantage Integrations. Your leadership will foster a shift to proactive, knowledge-driven support models, improving both vendor and operational efficiency. Engage with product and engineering stakeholders to ensure seamless integration and proactive issue resolution.Key Responsibilities:Drive AI-integrative support evolutionPartner with engineering to enhance support intelligenceImplement a Knowledge-Centered Service (KCS) modelAddress vendor experience issues effectivelyLead support initiatives for API and integration solutionsRequirements:Bachelor's degree in IT or related fieldMinimum 10 years of digital platform support5–7+ years managing international support teamsExperience with vendor integrations via APIs and XMLProven track record in proactive support transformationShape the future of platform support with Ingram Micro while prioritizing vendor satisfaction and operational efficiency.#J-18808-Ljbffr

📌 Global Support Manager For Ai Platforms (Mississauga)
🏢 Ingram Micro
📍 Mississauga