Join the Dilawri team as a Customer Interaction Coordinator, a hybrid Aftersales Representative role. Enhance customer journeys through effective communication and service scheduling.
In this pivotal role within the BC Region, you will support multiple Dilawri dealerships from the Customer Interaction Centre. Your responsibilities will include managing customer communications and ensuring service appointments are effectively booked, contributing to customer loyalty and dealership success.
Key Responsibilities:
• Handle inbound and outbound customer interactions
• Optimize scheduling for service departments
• Address customer feedback through CSI lead follow-ups
• Achieve targeted performance metrics consistently
• Keep updated on dealership service and parts offerings
Requirements:
• Diploma or degree in Business or equivalent experience
• Prior experience in customer service settings
• Excellent communication and multitasking abilities
• Detail-oriented with robust time management
• English proficiency required; Cantonese/Mandarin preferred
Become a vital part of Dilawri’s mission to deliver exceptional post-sale service.
#J-18808-Ljbffr

📌 Customer Interaction Coordinator at Dilawri (Vancouver)
🏢 Dilawri Group of Companies
📍 Vancouver