Join Citi as a Data Platforms Support Analyst within the Securities Services division. This hybrid role combines client service, platform management, and operational excellence for high-profile data and reporting platforms.

In this senior operational position, you’ll play a pivotal role in a globally distributed team, ensuring seamless 24x6 support for critical client-facing applications. You'll directly contribute to the modernization of data platforms, implementing AI-assisted troubleshooting and automation, while also taking ownership of incident management and process improvements.

Key Responsibilities:



• Manage L2 production support with global follow-the-sun model • Ensure compliance with SLAs during incident responses • Communicate effectively with client-facing teams • Drive problem management to resolve recurring issues • Support change management activities for platform evolution

Requirements: • Minimum 5 years in application support within finance • Active experience with ITRS Geneos monitoring tools • Solid SQL skills for data quality diagnostics • Practical knowledge of ITIL-aligned management • Scripting skills for operational task automation

Advance your career at Citi, where innovation meets client service! #J-18808-Ljbffr

📌 Citi Data Platforms Support Analyst (Mississauga)
🏢 Citigroup
📍 Mississauga