Join the Canadian Mental Health Association as an IT Support Helpdesk Technician. Deliver exceptional tech support and foster positive change for community members in need.
This full-time, permanent role involves providing front-level technical assistance across the service region, including Elgin and Chatham. You will respond to service tickets, track issues, and escalate unresolved problems while maintaining equipment records. Proficiency in customer service and problem-solving is crucial.
Key Responsibilities:
• Address hardware and software issues for users
• Assist with troubleshooting through personal and remote support
• Maintain accurate inventory of IT equipment
• Document interactions within the helpdesk system
• Conduct training sessions for recent software applications
Requirements:
• Relevant college diploma or university degree
• Valid G2 driver’s license with vehicle access
• Recent Criminal Record Check (CRC)
• Background in helpdesk or technical support
• Excellent attention to detail and communication skills
Support users effectively while contributing to meaningful community outreach.
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📌 Helpdesk Technician at CMHA (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London