Join PPI in North York as a Senior IT Support Technician, specializing in bilingual support for our advisors and team members. Drive technological solutions in an inclusive workplace.

As a key member of the Helpdesk team, your role consists of providing advanced IT support, troubleshooting complex technical issues, and mentoring junior staff. You will ensure timely resolution of escalated problems and maintain effective communication with PPI Advisors. Your efforts will help facilitate financial security to Canadian families, reinforcing our dedication to a socially responsible approach.

Key Responsibilities:



• Address advanced technical issues escalated from IT Technicians • Provide mentorship to support team members • Document and troubleshoot software and hardware problems • Manage ticketing system for timely resolutions • Coordinate IT orientation and setup for recent employees

Requirements: • 7+ years in IT support with relevant degree • Fluency in French required for communication • A+ certification and Microsoft competencies • Demonstrated leadership and organizational skills • Strong proficiency in networking concepts and documentation

You will make a significant impact at PPI, enhancing the technological experience for our advisors. #J-18808-Ljbffr

📌 Senior IT Support Technician at PPI (Winnipeg)
🏢 Iaawg
📍 Winnipeg