INTERNAL/EXTERNAL

Job Title: 24-Hour Services Shelter Worker, Fatima House Position Type: Bargaining Unit, Permanent, Full-Time

Number of Positions: 1

Rate: $29.40 per hour Vacation: 4 weeks to start

Benefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with 100% premiums paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per week, Sunday - Thursday, 12am – 8am

Supervisor: Senior Manager, Fatima House

Posting Date: August 18, 2026

Application Deadline: Until Filled

Location: 1059 College Street, Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. Fatima House (Women’s Hostel) is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent housing. Services will address immediate basic needs for food, shelter and sleep; personal needs for showers and laundry; social and recreation needs for sharing fun activities with other women; health needs such as primary care, addictions treatment and counselling; allied services such as income, legal problems, housing and safety. The provision of formal and informal programming, advocacy, informal counseling and support, information and referral are also an integral part of this service.

Fatima

House’s service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service, trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.

Does this sound like work you want to be a part of?

We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

- Process client intakes, transfers and support clients with daily needs
- Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and FVC’s policies and procedures.
- Serving meals; housekeeping duties; light cooking duties
- Implementing programming for service users
- Understanding and commitment to harm reduction practices and principles
- Distribution of harm reduction kits and stocking of harm reduction supplies

- Perform safety checks and building rounds
- De-escalate and manage conflict with or among clients
- Responsible for resolving client’s complaints when appropriate, including timely follow-up
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans and housing
- Use emergency building systems and follow fire procedures.




- Lead and support external agency staff while they are onsite, delivering support services to clients
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination and the Staff Code of Conduct
- Work in accordance with the Ontario Occupational Health and Safety Act
- Identify, intervene, and effectively deal with crisis and conflict situations
- Deal with emergency situations as they arise
- Perform administrative tasks such as communications, reports, finding and coordinating staff coverage, information management of service statistics and client information as required
- Participate in regular meetings and evaluations with Program Manager/Senior Manager
- Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and working with or without direct support
- Attend regular staff meetings, read emails, communicate effectively and support the team
- Other duties as required and needed for Shelter Operations

What You Bring to the Team:

- 2-3 years of experience providing services in shelters/residential settings
- Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals
- Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived experience, work experience, and/or education/training
- Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of the issues facing marginalized women living with impacts of poverty, mental illness and addiction issues
- Knowledge of community-based resources and services, and experience of supporting individuals to navigate the service system across multiple sectors such as housing, legal, income support, health and settlement
- Awareness of and sensitivity to the health issues of a diverse community and experience working with disenfranchised populations
- Commitment to community development practices, including understanding that people living on a low income are a resource and have an important role in finding solutions to social challenges
- Experience working with chronically homeless individuals who come from a racially and ethnically diverse background, who experience health issues (both physical and mental); addictions; abuse; and social isolation
- An understanding of systems that cause and support homelessness, poverty and discrimination
- Understanding of strategies that promote asset development and empowerment
- Ability to develop effective and productive relationships with program participants,



co-workers and external agencies including defining roles and implementing multi-disciplinary team practices
- Demonstrated ability to utilize sound judgment and solid problem-solving skills
- Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision-making skills under pressure and be able to create and implement creative solutions.
- Robust communication skills, both written and oral
- Possess strong skills in crisis intervention, and conflict resolution and have sound problem-solving and decision-making skills under pressure and be able to create and implement creative solutions

Work Environment:Works in office and resident areas. Program is a 24-hour facility. All applicants must be willing to work with animals and be proximate to animals. All employees must expect to be in potentially threatening situations. It is an emotionally challenging position and at times a physically demanding job

Compensation and Benefits:

- For the 24-Hour Services Shelter Worker, Fred Victor offers an hourly rate of $29.40
- 4 weeks of vacation to start + 1 float day
- Generous paid sick leave allowance
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
- 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
- Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our current online hiring system through ADP. During this transition, not all job postings are available in the system yet.

We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.

We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

📌 24-HR Services Shelter Worker (Toronto)
🏢 Fred Victor Centre
📍 Toronto