Lead end user computing at EQ Bank as the Manager for User Support Services. Drive operational efficiency while mentoring a team of Technologists within a hybrid work model.As the Manager for User Support Services, you will ensure the smooth operation of end user support at EQ Bank. This role demands leadership in managing incident resolutions and developing processes that enhance user interactions. You will also focus on adherence to compliance standards and guide your team in achieving performance targets.Key Responsibilities:Manage daily activities of the support teamDevelop and streamline IT service processesEnsure timely resolution of incidents and service requestsCoach Technologists for continuous improvementOversee compliance with operational risk frameworksRequirements:5+ years in IT service delivery2+ years in service desk and desktop managementSolid understanding of ITIL4Experience with Microsoft systems and cloud technologiesStrong leadership and mentoring skillsHelp redefine user support services at EQ Bank.#J-18808-Ljbffr

📌 Manager For User Support Services (Toronto)
🏢 Socket.dev
📍 Toronto