Join Castle Mountain Resort as a Guest Services Supervisor, where leadership meets exceptional guest service in stunning surroundings. This full-time position runs from September to April, with potential for extension.
In this role, you will oversee daily guest service operations while ensuring an outstanding experience for every visitor. Your responsibilities will include managing team performance, handling check-ins and activity bookings, and fostering a cooperative environment to improve service delivery. Your expertise will be vital in maintaining high operational standards and guest satisfaction across various services.
Key Responsibilities:
• Directly supervise Guest Services team operations
• Greet guests and model exemplary service




• Maintain knowledge of resort activities and services
• Analyze and recommend KPIs for improvement
• Support inventory and supply management
Requirements:
• 3+ years in hospitality or customer service
• Supervisory or leadership experience required
• Familiarity with financial controls and reconciliations
• Ability to work flexible hours
• Strong interpersonal skills and detail-oriented mindset
Empower exceptional guest experiences through your leadership at Castle Mountain Resort.
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📌 Castle Mountain Resort Guest Services Leadership (Brocket)
🏢 Canada West Ski Areas Association
📍 Brocket