Department: Relationships and Disputes

Term: Full-Time, Fixed-Term 12-Month Contract

Location: Remote in Canada

Vacancy Status: This posting is for a new vacancy that Scouts Canada is actively looking to fill.

Salary: The salary for this role is $58,755 per year.

Do you want to be part of creating amazing outdoor adventures for youth? At Scouts Canada, our mission is “to help develop well-rounded youth, better prepared for success in the world” by enabling youth to participate in amazing adventures.

Role Overview:

The Accessibility and Accommodations Coordinator plays a key role in strengthening Scouts Canada’s ability to provide accessible, inclusive, and welcoming experiences for all members. The role supports consistent, effective, and legally compliant accommodation practices across the organization, with a focus on practical implementation at the local level.

This position serves as a key organizational resource on accessibility and accommodations, supporting the design, implementation, and continuous improvement of national tools, processes, and guidance. The Accessibility and Accommodations Coordinator helps ensure participation needs are understood and addressed while equipping volunteers, Groups, Councils, and staff with the clarity, resources, and confidence needed to respond appropriately.

Working at the intersection of accessibility, family engagement, and conflict prevention, the role helps move Scouts Canada from reactive and inconsistent handling of accommodation requests toward a proactive, structured, and scalable approach that supports inclusion, fairness, and sustainability.

Duties and Responsibilities:

1. National Accommodation Framework (Design & Implementation): Refine and operationalize national accommodation tools, including intake processes, accommodation agreement templates, and guidance documents for volunteers and staff, while ensuring alignment with human rights obligations, privacy considerations, and procedural fairness.

· Case Intake, Triage & Advisory Support: Serve as the central point of intake and triage for accommodation requests requiring national support, providing guidance to Groups, Councils, and staff on complex or high-risk accommodation scenarios, including situations involving overlapping behavioural concerns, and supporting early intervention and de-escalation to help prevent conflict escalation. · Volunteer Enablement & Capacity Building: Develop practical, plain-language resources that support volunteers in accommodating youth at the local level, including parent/caregiver induction materials and volunteer-facing guidance on accommodations and boundaries,



while increasing confidence and consistency in how accommodations are approached across the country.

· Parent & Caregiver Experience: Define and improve the end-to-end experience for parents and caregivers navigating accommodations, establishing clear expectations around roles, responsibilities, communication, and collaboration, and supporting the development of policy and tools related to parent behaviour and escalation pathways.

· Policy & Process Development: Support the development of clear, practical, and usable policies and processes that align with operational realities and support both inclusion and sustainability at the Group level.

· Data, Insights & Continuous Improvement: Monitor and analyze accommodation trends and patterns, identify systemic gaps, risks, and opportunities for improvement, and use data from intake systems and case work to inform policy updates, improve tools and guidance, and support organizational decision-making.

· Cross-Functional Collaboration: Work closely with Legal Services, Marketing & Communications, Council Development and Growth, and other internal or external experts as needed to deliver high-quality outputs and ensure a coordinated approach to accessibility and accommodations

· Other duties as assigned.

Qualifications and Job-Specific Competencies:

· 3-5 years related experience n accessibility, accommodations, inclusion, or related field with focus on:

o Disabilities, Challenges, and Assistive Technologies o Accessibility and Universal Design o Standards, Laws, and Management Strategies

· Experience developing policies, processes, or programs

· Experience working with volunteers, families, or community-based organizations is an asset

· Experience navigating complex or sensitive situations is strongly preferred

· Completion of a post-secondary diploma in Human Resources, Disability Management, Occupational Health & Safety, Counselling, or related education. Or equivalent skills and experience in accessibility and managing accommodations. And/Or a Designation in Certified Professional in Accessibility Core Competencies (CPACC).

· Awareness of disability types, barriers, and support needs

· Accessibility and accommodation best practices (education,



community, or youth-serving environments)

· Strong understanding of human rights principles (duty to accommodate, undue hardship)

· Ability to navigate complex interpersonal dynamics (parents, volunteers, staff)

· Process design and operationalization (turning ideas into usable systems)

· Risk awareness and sound judgment in sensitive situations

· Data-informed decision-making

Working Conditions:

- Explicit PRC (Police Record Check) and VSS (Vulnerable Sector Check) are required before the start date.
- Mandatory training requirement

· Works remotely from home · Traditional working hours with some non-traditional working hours, including evenings and weekends, will be required

· Some overnight travel may be required.

Physical Demands:

Sitting at a computer for extended periods of time

Ready to Apply?

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why you feel this role is a good fit for you! Please submit your resume with a cover letter.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We will be reviewing resumes as they are submitted.

Equity, Diversity & Inclusion: Scouts Canada is committed to equity, diversity, and inclusion in our workplace where everyone feels valued and respected. We welcome and encourage applications from individuals of all backgrounds, including but not limited to Indigenous peoples, racialized individuals, people with disabilities, 2SLGBTQIA+ individuals, and those from other equity-deserving communities.

Accessibility and Accommodation: Scouts Canada is committed to developing inclusive, barrier-free selection processes and work environments. Accommodation requests should be made in advance to People and Culture at [email protected]. Information received relating to accommodation measures will be addressed confidentially.

AI Disclosure: At Scouts Canada, we are committed to inclusive, respectful, and transparent recruitment. To support our selection process, we may use AI tools that assess responses to role-specific questions and experience-never personal details like your name or address. All data is handled in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and our privacy policies, used only for recruitment, and never shared externally without your consent.

If you have questions, please contact: [email protected]

📌 Accessibility and Accommodations Coordinator (Canada)
🏢 Scouts Canada
📍 Canada