Join STEMCELL Technologies as Senior Manager of North America Customer Support. You'll provide leadership, enhance team performance, and ensure top-tier service delivery in a contract role.As the Senior Manager, you'll lead key initiatives aimed at improving customer experiences within the North American region. The position allows you to leverage 10+ years of experience to mentor your team, oversee customer support operations, and align with organizational goals. Fostering a team-oriented team culture is essential for driving performance.Key Responsibilities:Manage customer support operations and order fulfillmentMentor and coach team members to boost performanceCreate and execute strategies for business growthParticipate in cross-functional strategy executionIdentify processes to evaluate team effectivenessRequirements:Bachelor's Degree with over 10 years of experienceProven ability to influence and communicate across all levelsKnowledge of customer experience best practicesFamiliarity with ERP/CRM tools including TalkdeskHigh competency in Google Workspace and database appsYour leadership will empower the Customer Support team at STEMCELL Technologies.#J-18808-Ljbffr

📌 North America Customer Support Senior Manager (Burnaby)
🏢 STICA STEMCELL Technologies Canada
📍 Burnaby