Join Meltwater as an Account Manager II, where you'll focus on managing and growing SaaS customer accounts. Drive retention, renewals, and expansion in a supportive hybrid work environment. In this role, the Account Manager II will be pivotal in nurturing relationships and implementing strategies that boost account growth.

You will manage renewals and collaborate with the Customer Success and Renewals teams to maximize client satisfaction. Strategic thinking and proactive engagement are essential in identifying growth opportunities and negotiating terms with stakeholders. Key Responsibilities:

- Foster growth in assigned account portfolios
- Execute renewal processes and manage contract negotiations
- Develop creative account strategies tailored to customer needs
- Partner closely with Customer Success for ongoing engagement
- Monitor customer usage patterns for informed decision-making Requirements:
- 4+ years of experience in account management
- Bachelor's degree preferred
- Strong communication and collaboration skills
- Results-oriented with a focus on customer satisfaction
- Willingness to work 3-4 days in the Toronto office Utilize your skills in account management to thrive in a dynamic environment at Meltwater.

📌 Account Manager II - Hybrid Role (Toronto)
🏢 Meltwater Group
📍 Toronto