Company Description Jarvis Canada Ltd is a food production company based in Calgary, Alberta, Canada. The company focuses on delivering reliable food production solutions within the Greater Calgary Metropolitan Area. Team members work in a dynamic environment that supports operational efficiency, safety, and quality standards. Jarvis Canada Ltd offers opportunities to contribute to the local food industry while developing professional skills in a stable, growth-oriented organization.

The Accounts & Customer Service Associate oversees the end-to-end order-to-cash workflow, seamlessly blending customer service and core accounting functions. Serving as the central point between Sales and Finance, this role ensures accurate order execution, timely invoicing, payment processing, and efficient vendor payables management. The ideal candidate brings a can-do attitude, is highly organized, detail-oriented and team-oriented.

Responsibilities

1. Order Management & Customer Service

- Answering phone calls and emails, managing the administrative execution of customer orders, verifying pricing and product availability. Handle all customer inquiries professionally.
- Generate quotes for existing and prospective customers as required.
- Liaise with sales representatives and customers to confirm specifications and order status.
- Assist in tracking customer returns,



maintaining customer accounts in the database, and updating record changes across systems.

2. Accounts Receivable & Payment Processing

- Perform daily cash applications across systems (Syteline, Lightspeed) and submit to the Controller.
- Generate and process daily invoicing and resolve parked sales transactions.
- Monitor outstanding accounts receivable, maintain the Customer Account Status Spreadsheet (60+ days aged), and collaborate with sales reps on collection efforts.
- Process monthly recurring payments, credit card transactions over the phone, and approved customer credits.

3. Accounts Payable

- Enter vendor payables for review, approval, and timely payment processing.
- Coordinate with Operations Manager on purchase orders.
- Pull, organize, and reconcile month-end invoices for payment and auditing.

Education & Experience · 2–4 years of experience in an integrated accounting, order processing, or operational support role within a distribution or manufacturing environment.

Technical Skills

- Proficiency in ERP systems e.g Syteline and POS platforms e.g Lightspeed.
- Intermediate to advanced skills in Microsoft Office (Excel, Outlook, Word).
- Strong capability in account reconciliation, data entry, and digital order-to-cash workflows.

📌 Accounts & Customer Service Associate (Calgary Metropolitan Area)
🏢 Jarvis Industries Canada
📍 Calgary Metropolitan Area