Overview

Production Coordinator role at CSN Glen-Merritt. The role involves taking a repair from keys to keys, working with all departments within the collision facility to facilitate an efficient repair, ensuring an efficient, safe, high-quality finished product.

Primary Objectives Of The Role

- Orchestrate repair from keys to keys
- Maintain urgency for completion targets
- Manage moving targets and changing priorities
- Keep technician staff efficient, track efficiencies, and allocate work to maximize throughput
- Ensure technicians have what they need to proceed with repairs
- Plan for scheduled in repairs, have corresponding technical staff ready, stage parts, and select paint codes/variants
- Coordinate with all departments for productive flow of repair
- Understand performance KPIs (Touch time, Cycle Time)
- Focus on process improvements to eliminate bottlenecks
- Lead Production or Pitch meetings with technical staff to set flow and targets
- Determine repair priority and create flow to achieve shop targets
- Assist with supplements as per shop policies
- Ensure repairs are researched against OEM procedures with available documentation
- Participate in Scheduling with front-end staff to review work in progress and communicate status to insurers and customers
- Engage Estimators with the Technical team to improve estimating skills
- Monitor shop safety and health & safety guidelines
- Monitor shop cleanliness and disposal of waste per policies
- Quality control from teardown to reassembly and detailing to ensure repairs meet estimates
- Be part of the scheduling team; balanced scheduling is key
- Ensure vehicles are stored safely, covered, and locked as required
- Arrange sublets as needed (calibrations, tint, PDR, wheels, alignments, film applications)
- Highlight opportunities for Advanced Repair Planning

Requirements

Job Related Functional Technical Knowledge

- Utilize Mitchell Connect and Audatex software
- Understand repair process flow in the shop




- Deep knowledge of OEM procedures
- Health and Safety guidelines understanding

Qualifications, Experience and other requirements

- Up to date compliance training (AODA, WHMIS, Worker Health and Safety Awareness, Workplace Violence and Harassment) and knowledge of PIPEDA
- Experience with Mitchell Connect, Audatex and Nexsyis software
- 2-3 years of experience in automotive or collision repair
- Valid Class G Driver's License
- Knowledge of Insurance DRP practices/guidelines
- I-CAR training is an asset
- Proficiency in Microsoft Office Suite and related software
- Professional appearance and CSN ambassador
- Advanced repair planning system experience

Personal Attributes

- Organizational and time-management skills; ability to manage multiple deadlines
- Clear, tactful communication in English (French optional)
- Collaborator who can manage relationships across stakeholders
- Conflict management and positive problem-solving mindset
- Flexible thinking and adaptability to new ideas
- Independent work style in a fast-paced environment

On-the-Job Exposure

- Fumes, dirt, chemicals/toxins, hazards, heat/cold, noise

Benefits

- Supplemental Pay: Bonus, Overtime
- Health, dental, life insurance

Schedule

- 8.5-hour shift, Monday to Friday

Career Path

As CSN Glen-Merritt Collision continues to grow, other career opportunities may become available.

Disclaimer

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of age, race, color, religion, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, or other protected characteristics. We provide an inclusive, accessible environment and aim to reflect the diversity of our communities. Accommodation requests for recruitment/interview processes can be made.

CSN Collision does not accept resumes from employment placement agencies not in a formal contractual arrangement with us. Resumes from non-approved suppliers will be considered unsolicited.

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📌 Production Coordinator (St. Catharines)
🏢 CSN Collision
📍 St. Catharines