Drive excellence in customer service as Acumatica's Application Support Manager. Lead a dedicated team while providing advanced technical support to ensure optimal performance.

This managerial role at Acumatica combines technical acumen with leadership skills. You will oversee a team of Application Support Engineers, guiding them in delivering high-quality customer support while handling complex, high-priority cases. The ideal candidate will excel in communications, coaching, and conflict resolution, fostering a collaborative and productive team environment.

Key Responsibilities

- Lead and develop a team of Support Engineers
- Oversee daily support operations and workload balancing
- Mentor team members through one-on-one meetings




- Serve as escalation point for complex technical issues
- Collaborate with cross-functional teams for case resolutions

Requirements:
- Bachelor's degree in IT or related field
- 5+ years in ERP or enterprise software support
- 3+ years in people management
- Solid analytical and troubleshooting skills
- Excellent verbal and written communication abilities

Elevate your career in leadership and technical support at Acumatica with a focus on customer satisfaction and operational excellence.

📌 Acumatica Application Support Manager (Montreal)
🏢 Acumatica
📍 Montreal