Join GEI as a Technical Support Specialist and deliver outstanding Tier 1 support to users. This role focuses on providing timely assistance for desktops, mobile devices, and networking issues in a hybrid work environment.

As a Technical Support Specialist, you will assist employees with hardware and software issues while managing ticket queues effectively. Your responsibilities encompass everything from device configuration to onboarding new hires, contributing to a seamless user experience. You will collaborate with senior technicians for complex troubleshooting tasks, ensuring optimal productivity for all team members.

Key Responsibilities: • Assist users with hardware, software,



and connectivity issues • Log and manage incoming support tickets through the system • Configure Windows laptops and peripherals per company standards • Support onboarding by preparing devices for new employees • Maintain accurate records and share knowledge with the team

Requirements: • 1-3 years of experience in helpdesk or desktop support • Knowledge of Microsoft 365 applications • Proficient in troubleshooting hardware and software issues • Ability to work solo in a small office setting • Preferred Associate degree in IT or related field

Leverage your technical skills at GEI, contributing to cutting-edge solutions and user satisfaction. #J-18808-Ljbffr

📌 Technical Support Specialist at GEI (Courtice)
🏢 GEI Consultants
📍 Courtice