Job Overview

We are seeking a friendly, organized, and detail-oriented Part-Time Administrative Assistant / Clinic Receptionist to join our multidisciplinary chiropractic, physiotherapy, massage therapy, and acupuncture clinic.

The ideal candidate is confident working in a busy healthcare setting, enjoys connecting with patients, and is comfortable managing appointments, payments, billing, and administrative tasks. Experience with Jane App, ICBC billing, and extended health insurance billing is highly valued.

As a key member of our front-desk team, you will help ensure the clinic runs smoothly while providing professional, compassionate, and efficient service to our patients.

Key Responsibilities

- Manage front desk operations, including greeting patients, answering phones, responding to emails, and providing exceptional customer service
- Schedule, reschedule, and confirm patient appointments using Jane App
- Maintain accurate patient information, appointment records, and administrative documentation within Jane App
- Process patient payments, receipts, and outstanding balances
- Process and submit ICBC claims and billings, including maintaining accurate claim information and following up on outstanding amounts
- Process extended health and insurance billings, including direct billing where applicable
- Verify patient insurance coverage and assist patients with questions regarding benefits and claim procedures
- Coordinate billing and administrative requirements for chiropractic, physiotherapy, massage therapy, and acupuncture services
- Follow up on outstanding insurance, ICBC, and patient balances
- Maintain accurate digital and physical filing systems while ensuring patient information is handled confidentially
- Perform data entry and general administrative tasks accurately and efficiently
- Communicate professionally with patients, practitioners, insurance providers, ICBC, and other third parties
- Assist practitioners with administrative needs to support efficient patient flow throughout the clinic
- Manage appointment reminders,



cancellations, waitlists, and follow-ups
- Maintain a clean, organized, and welcoming reception area
- Assist with general office administration, inventory, correspondence, and other duties as required

Qualifications & Requirements
- Previous experience in a medical, physiotherapy, chiropractic, massage therapy, acupuncture, or allied healthcare clinic is strongly preferred
- Experience with Jane App is an asset
- Previous experience with ICBC billing and claims is highly preferred
- Experience with extended health, third-party, or insurance billing/direct billing is an asset
- Strong customer service and communication skills with a warm, professional manner
- Excellent organizational skills and attention to detail
- Ability to accurately handle confidential patient and billing information
- Comfortable working independently while also contributing positively to a team environment
- Strong computer skills and ability to learn new software quickly
- Proficiency with Microsoft Office and/or Google Workspace
- Strong typing, data entry, and administrative skills
- Ability to multitask and prioritize effectively in a busy clinic setting
- Professional telephone etiquette and excellent interpersonal skills
- Reliable, punctual, and able to maintain a positive attitude in a fast-paced environment

Position Details
- Position: Part-Time Administrative Assistant / Clinic Receptionist
- Schedule: Part-time; schedule and hours to be discussed
- Work Environment: Multidisciplinary chiropractic, physiotherapy, massage therapy, and acupuncture clinic

What We’re Looking For We are looking for someone who is organized, personable, proactive, and patient-focused. The successful candidate will be comfortable balancing front-desk responsibilities with detailed billing and administrative work while maintaining a high level of accuracy and professionalism.

If you enjoy working in a collaborative healthcare environment and want to be an important part of a team dedicated to providing excellent patient care, we would love to hear from you!

Pay: $20.00-$23.00 per hour

Work Location: In person

📌 Administrative Assistant (Surrey)
🏢 Clover Hills Rehabilitation
📍 Surrey