Lead the Client Experience (CX) transformation at TD in Toronto, Ontario. As Vice President, you will drive CX standards, influence delivery, and champion a client-centric culture across the bank.This executive role focuses on defining client standards and improving client encounters within TD's framework. Your keen analytical skills and leadership will foster successful relationships with various departments while embedding crucial metrics across the organization.



Solid governance and oversight form the core responsibilities of this vital leadership position.Key Responsibilities:Define enterprise-wide client experience standards and guidelinesCollaborate with segments to develop a data-driven CX roadmapEstablish quality execution norms across all client touchpointsLead governance forums and monitor escalation processesImplement irritant reduction strategies to enhance client interactionsRequirements:Undergraduate degree in a relevant disciplineMBA is an asset for advanced strategic initiativesProven experience in CX leadership rolesStrong analytical and problem-solving skillsExcellent stakeholder engagement abilitiesElevate client relationships and enhance satisfaction by leading TD's Client Experience initiatives.#J-18808-Ljbffr

📌 Vice President Of Client Experience At Td (Toronto)
🏢 TD
📍 Toronto