Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations.

You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization. Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company. This role demands strong leadership and a keen understanding of telecommunications dynamics.

Key Responsibilities:



• Establish strategic objectives for Customer Care transformation • Foster customer-centric processes and eliminate friction points • Innovate through automation and self-service solutions • Drive initiatives to enhance customer retention and loyalty • Communicate effectively with cross-functional partners

Requirements: • Proven experience in customer care operations • Robust project management and oversight capabilities • Knowledge of retention and churn management • Ability to derive insights from data analytics • Familiarity with agile practices is an asset

Lead impactful change, ensuring that Xplore’s contact centre embodies customer-first principles in all engagements. #J-18808-Ljbffr

📌 Customer Care Transformation Leader at Xplore (Winnipeg)
🏢 Xplore
📍 Winnipeg