Join Airbnb as a Customer Support Supervisor, where you can drive exceptional service in both French and English. Ensure quality support while nurturing and developing your team.

This role as a Supervisor in Canada showcases your leadership of 10-15 ambassadors, focusing on exemplary customer service. With a blend of operational management and strategic planning, you will enhance team performance while managing sensitive and complex customer issues. Your role also entails maintaining a high-quality training and onboarding program for team members.

Key Responsibilities: • Supervise customer support teams and uphold quality standards • Address complex cases,



acting as an escalation point • Implement performance development plans for ambassadors • Guide staff in handling unique and difficult situations • Ensure teams receive consistent training and support

Requirements: • Over 6 years of advanced customer service experience • 3 years in a team leader role • Fluent in English and French • Strong analytical skills in performance management • Willingness to work on weekends and holidays

Foster a culture of excellence and inclusivity at Airbnb, all while leading your team to current heights. #J-18808-Ljbffr

📌 Customer Support Supervisor at Airbnb (Winnipeg)
🏢 airbnb
📍 Winnipeg