Join De Havilland Aircraft of Canada as a Service Center Analyst and lead IT support initiatives. Deliver exceptional service to Fleet business users in a energetic setting.
In the role of IT Service Center Analyst, you'll act as a central communication point between IT services and users, ensuring quick response times and effective issue resolution. Your focus will be on maintaining service quality while collaborating with IT partners for enhanced user experience. This is a great opportunity to apply technical skills and innovate IT service delivery.
Key Responsibilities:
• Offer technical support through multiple channels
• Oversee workload aligned with defined KPIs
• Carry out Access Management tasks
• Adapt workflows to meet service demands
• Facilitate complex issue resolutions
Requirements:
• Bachelor’s degree in relevant field or equivalent experience
• 2-5 years of IT service experience
• Customer service experience in multi-platform environments
• Familiarity with Citrix, VM, and MS Teams
• Excellent problem-solving and communication abilities
Contribute to DHC’s mission of quality and reliability in aerospace through your IT expertise.
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📌 Service Center Analyst Role at DHC (Calgary)
🏢 De Havilland Aircraft of Canada
📍 Calgary