Join Citi's Securities Services as an Application Support Analyst, focusing on critical data platform operations and client service delivery. This role offers a blend of hybrid work and technical engagement.
Citi’s Data & Client Platforms team is expanding, and they need a Senior Production Support Analyst to provide operational excellence. This position is essential for managing client-impacting incidents and analyzing data to enhance operational efficiency. You will coordinate incident management and work on modernization projects involving cloud adoption and streamlined services.
Key Responsibilities:
• Manage production support and incident investigations • Ensure seamless transitions with regional handovers • Communicate effectively with client-facing teams • Drive problem management to reduce incidents • Contribute to automation and monitoring improvements
Requirements: • Minimum 5 years in production management or application support • Proficient with SQL for database troubleshooting • Experience with ITRS Geneos and its administration • Practical experience in scripting for operational tasks • Bachelor’s degree in relevant technical field
Leverage your expertise at Citi, enhancing client services and supporting transformative platform changes. #J-18808-Ljbffr
📌 Citi Application Support Analyst Role (Mississauga)
🏢 Citi
📍 Mississauga
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