Join Ribbon as an AI Solutions Engineer, where you will streamline customer hiring processes using cutting-edge technology. Help clients implement AI-driven recruitment tools tailored to their unique needs.

Your role focuses on ensuring that customers achieve success through effective configuration and troubleshooting of Ribbon's solutions. With 1+ years in technical customer-facing roles, you will optimize user experiences by understanding client workflows and goals. Work collaboratively across departments to align product capabilities with customer needs, enhancing their recruitment strategies. Key Responsibilities:

- Manage technical implementation and configuration for clients
- Understand hiring processes to customize Ribbon features




- Create and optimize report generation and interview workflows
- Address troubleshooting requests with prompt solutions
- Collaborate with Sales, Product, and Customer Success teams

Requirements:

- 1+ years in implementation or customer support roles
- Experience with APIs and data mapping
- Knowledge of ATS platforms like iCIMS or Workable
- Familiarity with development tools like TypeScript or SQL
- Strong organizational skills for project management

Use your technical acumen and passion for client success to drive AI innovation in recruitment at Ribbon.

📌 AI Solutions Engineer at Ribbon (Toronto)
🏢 Ribbon AI
📍 Toronto