Leverage your expertise at OpenTrain as a Retail CX Policy AI Training Expert. This remote, part-time role focuses on transforming complex retail policies into transparent guidance for AI systems. OpenTrain is seeking a part-time expert to contribute to its AI training efforts, emphasizing US retail customer experience policies.

Your hands-on knowledge in retail operations will support the creation of structured guidelines to enhance AI assessments, ensuring accurate evaluations. This role does not require prior AI training experience. Key Responsibilities:

- Author and improve retail return and refund policies
- Design comprehensive customer-service scenarios
- Establish resolutions for complex customer interactions
- Create grading rubrics for evaluation criteria
- Identify ambiguities in policy guidance Requirements:
- Practical experience in US retail or e-commerce CX
- Knowledge of return, refund, and eligibility policies
- Strong written and verbal communication skills
- Detail-oriented with consistent guideline application
- Bachelor’s degree in business or related field preferred Apply your retail expertise to shape AI training at OpenTrain.

📌 AI Training Expert in Retail Customer Experience (Canada)
🏢 OpenTrain AI
📍 Canada