About the RoleYou are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. You'll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals.Core ResponsibilitiesSales & RevenueOwn membership and package sales across all locationsDrive lead generation through ads, inbound inquiries, and referralsWork a daily call/text list: final-week intro offers, cancelled autopays, and stalled leadsLead in-person conversion conversations with intro-offer clientsTrack intro-offer expirations and close before they lapseRun win-back campaigns and hot-lead follow-upDesign and promote the referral programManage gift card and promo offersDeliver a weekly pipeline report: intros booked, conversions, and gap to goalMember Retention & ExperienceMaintain floor presence during peak hours — greet members by nameBook each member's next visit before they leave, every timeFlag at-risk members (2+ missed expected visits)



and re-engage themRun member feedback and NPS surveysEnforce the no-show/late-cancel policy with consistency and tactMarketingOwn email marketing and newslettersBuild local partnerships that generate leadsRun the marketing side of in-studio events and open housesSystemsPull sales and retention reports from MomenceOwn Momence configuration: features, settings, and schedule setupWhat Success Looks LikeMonthly membership sales vs. goalIntro-to-member conversion rateMember retention / churn rateAt-risk member save rateReferral program participationWho You Are3+ years in sales, ideally boutique fitness, hospitality, or membership-based businessComfortable making daily outbound calls and texts — follow-up is your default, not a choreWarm and personable on the floor; you remember names and build relationshipsOrganized and data-driven: you live in your pipeline and know your numbersExperience with studio management software (Momence a plus)Available during peak studio hours, including some early mornings, evenings, and weekendsFully bilingual

📌 Sales & Membership Manager (Montreal)
🏢 Studio Resistance
📍 Montreal