Job Overview

We are seeking a dynamic and innovative Amazon Connect/AWS Developer to join our cutting-edge technology team. In this role, you will be at the forefront of designing, developing, and deploying cloud-based contact center solutions leveraging Amazon Connect and a broad spectrum of AWS services. Your expertise will drive the creation of scalable, reliable, and efficient communication systems that enhance customer engagement and operational efficiency.

This position offers an exciting opportunity to work with the latest cloud technologies, contribute to complex projects, and shape the future of cloud contact center solutions.

Duties

- Architecture & Design

Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategiesIntegrate Amazon Connect with AWS services such as Lambda and DynamoDBSupport scalable and efficient solution architecture
- Development & Implementation

Develop AWS-based solutions using Java and Node.js Build and deploy infrastructure using CloudFormation or Terraform

Apply AWS security best practices across all implementations

- Performance & Monitoring

Monitor system performance using AWS tools such as CloudWatchOptimize reliability, scalability, and system performanceEnsure high availability of contact center environments
- Documentation & Support

Maintain transparent and up-to-date technical documentationProvide troubleshooting and ongoing support for existing solutions
- Collaboration





Work with cross-functional teams including IT, security, and operationsCommunicate effectively with stakeholders to gather requirements and provide updates

Qualifications

- AWS & Cloud Experience

Strong experience in AWS architecture or cloud engineeringHands-on expertise with Amazon Connect and related AWS services, including:Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect
- Development

Proficiency in Java and Node.js Experience with Infrastructure as Code (CloudFormation or Terraform)
- Security & Monitoring

Solid understanding of AWS security best practices Experience with monitoring, logging, and performance optimization tools

Nice to Have

Experience with additional AWS services

Familiarity with Agile or Scrum environments

AWS certifications (Solutions Architect, Developer, etc.)

Why join us?

Work with a highly skilled and collaborative team

Hybrid flexibility in the Greater Toronto Area

Opportunity to grow within a fast-moving, technology-driven environment

Apply Now

If you're passionate about building scalable cloud solutions and working with modern contact center technology, we’d love to hear from you.

Pay: $75,000.00-$85,000.00 per year

Work Location: Hybrid remote in Richmond Hill, ON

📌 Amazon Connect/AWS Developer (Richmond Hill)
🏢 IronWit Solutions
📍 Richmond Hill