Role Overview

The Analyst, Platform Management – ServiceNow will provide timely and effective first-level platform support, administration, and user assistance for ServiceNow users and stakeholders. The role supports incident intake, troubleshooting, account and access requests, documentation, reporting, and escalation of complex issues while helping maintain productivity across Hotel, Corporate IT, and Operations teams.

What You Will Do

Daily Support: Respond to ServiceNow support requests through incident queues, help desk channels, and stakeholder inquiries; troubleshoot user, access, workflow, reporting, knowledge, and platform usability issues; document actions taken and elevate complex issues to senior platform, infrastructure, security, vendor, or managed services teams as required.

Development: Install, configure, maintain, and update ServiceNow platform components and user-facing experiences as assigned, including forms, lists, service catalog items, knowledge content, reports, dashboards, groups, roles, access controls, Customer Service Management case support, and Now Assist Platform skills.

Why It Might Be a Fit





A minimum of 0–2 years of relevant ServiceNow ITSM administration experience. Exposure to CSM, and Now Assist capabilities is considered an asset. Bachelor’s degree, college diploma, or equivalent experience in Information Technology, Computer Science, Business Technology, or a related field. ServiceNow Certified System Administrator (CSA).

Requirements

Minimum of 0–2 years of relevant ServiceNow ITSM administration experienceServiceNow Certified System Administrator (CSA)Bachelor’s degree, college diploma, or equivalent experience in Information Technology, Computer Science, Business Technology, or a related fieldExposure to CSM, and Now Assist capabilities is considered an assetServiceNow Customer Service Management (CSM) Fundamentals, CSM Professional learning path, and Now Assist Platform learning are considered assets

Perks

BenefitsSalary Range: $70,000 – $80,000 CADHybrid working modelTemporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

📌 Analyst, Platform Management – ServiceNow (Toronto)
🏢 Four Seasons Hotels and Resorts
📍 Toronto