Drive data-driven improvements in customer support at Lyft as an Analytics Lead. Participate in enhancing user experiences using analytical frameworks and solutions in a hybrid environment. This role requires a partnership with Product and Engineering teams to develop strategies that enhance the SCC team’s effectiveness.

You will lead efforts in defining success metrics, conducting A/B tests, and presenting insights that impact business decisions. Candidates should possess strong relationship-building skills and a knack for translating complex data into clear action items. Key Responsibilities:

- Partner with stakeholders to align on business goals
- Develop metrics to assess support platform health
- Create dashboards to visualize key metrics
- Execute A/B tests to assess feature performance
- Monitor KPI performance and relay insights to leadership Requirements:
- Degree in a quantitative field; advanced degrees preferred
- Minimum 2 years in an analytical or data role
- Proficient with SQL and Python for big data analysis
- Robust analytical thinking and detail orientation
- Excellent interpersonal skills for cross-functional collaboration Utilize your analytical expertise to advance Lyft's mission in customer support.

📌 Analytics Lead - Customer Support Insights (Toronto)
🏢 Socotra
📍 Toronto