Join Paramount Commerce as an API Support Specialist and drive technical excellence while supporting our Pay-by-Bank product. Be a pivotal player in ensuring seamless merchant interactions. This role demands expertise in technical escalations and proactive operational monitoring.
Your responsibilities will include addressing complex merchant issues and supporting product improvements. With a focus on 24/7 reliability, you will play an integral role in our incident response management process. Key Responsibilities:
- Ensure 24/7 visibility of the production environment
- Act as the primary escalation point for Tier-1 Support
- Identify and document recurring technical challenges
- Collaborate with Engineering to resolve issues
- Maintain accurate ticket management Requirements:
- 3 years of experience in Technical Support or Escalations
- Proficient with REST APIs, JSON, Webhooks
- Experienced with Grafana and logging tools
- Robust troubleshooting abilities
- Excellent communication skills for explaining technical issues Enhance our API services by advocating for merchants across the organization.
📌 API Support Specialist at Paramount Commerce (Canada)
🏢 Paramount Commerce
📍 Canada
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